Returns & Refund Policy

1. What We Accept

We accept returns on parts that are defective, damaged in transit, or not the item you ordered. In each of those cases the fault is ours or the manufacturer's, we cover the cost of putting it right, and you choose between a replacement and a full refund.

We do not accept returns on parts that are free of defects. Ordering the wrong part number, no longer needing an item, finding a lower price elsewhere, and changes of mind are not grounds for a return, a refund, or an exchange. Please read section 6 before you order.

2. Time Limits

• Visible damage, shortages, and incorrect items: report within 5 business days of delivery. Freight carriers will not honor a damage claim reported after that.
• Defects found later: report within 30 calendar days of delivery.

Parts must be unused and uninstalled, in their original packaging with all included hardware and documentation, unless the defect could only have been discovered on installation. Tell us if that is the case when you request your RMA number.

3. How to Start a Return

All returns require a Return Merchandise Authorization (RMA) number before you ship anything back. Packages sent without an RMA number cannot be matched to your order and may be refused.

1. Email admin@gbkparts.com or call 718-971-0993 with your order number and the part concerned.
2. Describe the defect and include a photo. Keep the original packaging — for transit damage, photograph it before unpacking further, because carriers require that evidence.
3. We issue your RMA number, a prepaid return label, and return instructions, normally within one business day.
4. Write the RMA number clearly on the outside of the package and ship the part back to us.

Heavy items originally shipped by LTL freight must be returned by freight. Do not book a carrier yourself — we arrange and pay for the pickup.

4. Replacements and Exchanges

On any approved return you may choose either a replacement part or a full refund. We ship the replacement at our expense and it is not subject to a further shipping charge.

We do not exchange a non-defective part for a different part number, a different size, or a different brand. If a part is in good condition, it stays yours.

5. Return Shipping and Fees

We pay return shipping on every approved return. Because we only accept returns where the fault is ours, you are never asked to pay to send back a defective, damaged, or incorrectly shipped part, and we refund the original outbound shipping charge as well.

We do not charge a restocking fee.

6. Items That Cannot Be Returned

• Parts that are free of defects, including parts ordered in error and parts that are no longer needed.
• Parts that have been installed, used, machined, painted, or otherwise altered, unless the defect could only have been discovered on installation.
• Special-order or custom-sourced items not held in our regular catalog. We tell you before you order if an item falls into this category.
• Parts returned without their original packaging, or with the manufacturer's packaging defaced.
• Defects reported more than 30 days after delivery.

7. Refunds

Once your return arrives at our facility we inspect it, normally within two business days. If the part is defective, damaged, or incorrect as described, we issue a refund to your original payment method.

Refunds are processed within 5–10 business days of inspection. How quickly the money appears in your account after that is determined by your bank or card issuer, not by us.

Wholesale accounts on NET 15 terms receive a credit against the outstanding invoice rather than a card refund, unless the invoice has already been paid in full.

If an inspection finds no defect, we return the part to you at our expense and no refund is issued. We will send you photographs of what we found.

8. Order Cancellations

You may cancel an order at no charge at any point before it ships, and we refund you in full. Because most orders ship within 1–2 business days, please call 718-971-0993 rather than email if you need to cancel quickly. Cancellation is the only way to undo an order you no longer want — once it has shipped, section 1 applies.

9. Fitment Is the Buyer's Responsibility

Because we do not accept returns on parts that are free of defects, confirming fitment before you order matters. Cross-reference part numbers and vehicle compatibility notes on this website are provided as a guide only. Check them against your vehicle's specifications, and call us on 718-971-0993 before ordering if you are unsure. We would rather spend five minutes on the phone than have you stuck with a part you cannot use.

All manufacturer names, part numbers, symbols and descriptions are used for identification and cross-reference purposes only. GBK Parts is an independent aftermarket parts supplier and is not an authorized dealer for, affiliated with, sponsored by, or endorsed by Kenworth, Peterbilt, Freightliner, International, Mack, Volvo, or any other original equipment manufacturer. It is not implied that any part listed is the product of these manufacturers.